We conducted a survey as to why families choose us. The most frequently chosen reason for selecting the E. Vaughn Wray Funeral Establishment was:
- Location (chosen by 78.1% of respondents)
- Reputation (70.8%)
- Previously served family (69.8%)
- Pre-arranged funeral (41%)
- Price (35.6%)
- Recommendation by a friend (23.1%)
- Advertising (10.9%)
- Recommended by clergy (6.9%)
Descriptives used to tabulate results for items rated on a scale of 1-3 are as follows: scores within the range of 1.50 to 2.49 are interpreted as "good," scores within the range of 2.50 to 3.0 are interpreted as "excellent."
Families rated funeral home and staff service factors as excellent overall.
Courtesy of staff: 2.93
Personal attention of staff: 2.90
Attention to details by staff: 2.85
Scale: (1) poor; (2) good; (3) excellent.
Presentation of information provided to assist in decision-making: 2.88
Scale: (1) could have used more information; (2) adequate; (3) well presented.
Quality of the facility: 2.91
Scale: (1) poor; (2) average; (3) excellent.
Satisfaction with preparation and appearance of the deceased: 2.82
Scale: (1) dissatisfactory; (2) satisfactory; (3) very satisfactory.